Terms and Conditions

Agreement to Terms

By creating an ExoticUSA account, using this website, or placing an order, you agree to these Terms and Conditions. If you do not agree, do not create an account or make a purchase.

Accounts

You are responsible for keeping your account login information secure and for making sure the information you provide is accurate. ExoticUSA may refuse, cancel, or limit accounts or orders if fraud, abuse, chargeback risk, incorrect information, or suspicious activity is suspected.

Product Listings

ExoticUSA sells collectibles and related items. Product photos, names, descriptions, prices, and quantities are provided as accurately as possible, but mistakes can happen. We reserve the right to correct listing errors, update pricing, cancel mistaken orders, and adjust inventory when needed.

Payments

Orders must be paid in full before shipment. Payment processing is handled by Stripe or another approved payment provider. ExoticUSA does not store your full card details.

All Sales Final

All purchases are final. ExoticUSA does not offer refunds, returns, cancellations, or exchanges unless we choose to make an exception in writing or unless required by applicable law.

Please review product details, condition, quantity, shipping information, and pricing before placing an order.

Shipping and Carrier Handling

ExoticUSA is not responsible for USPS or carrier mishandling, delays, lost packages, damaged packages, missing contents, incorrect scans, or delivery issues after a package has been accepted by the carrier.

That said, we want customers to be happy. If a shipping issue happens, message us with your order details and we will do our best to help investigate, provide available tracking information, and work toward a fair solution when possible.

Address Accuracy

Customers are responsible for entering the correct shipping address. ExoticUSA is not responsible for packages shipped to an incorrect or incomplete address provided by the customer.

Claims and Proof

For carrier damage or loss claims, customers may need to keep the original packaging, damaged items, photos, tracking information, and order records. Cooperation may be required before any claim or support request can be reviewed.

Collectibles Condition

Collectible packaging can have minor factory, shipping, shelf, or handling wear unless a listing specifically promises otherwise. Grading, value, and future market price are not guaranteed.

Limitation of Liability

To the fullest extent allowed by law, ExoticUSA is not liable for indirect, incidental, special, consequential, or lost-value damages related to use of the website, account access, products, shipping, or purchases.

Updates to Terms

ExoticUSA may update these Terms at any time. The version posted on this page is the current version. Continued use of the site after updates means you accept the updated Terms.

Contact

For order help, inventory verification, or shipping support, contact ExoticUSA through the social media links on the storefront or through the contact method provided with your order.